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CMC Changes Related to COVID-19

Posted on March 18, 2020

As of April 7, 2020  

As a member of Covenant Health, Cumberland Medical Center continues to follow the guidelines set by the Centers for Disease Control & Prevention in support of reducing the risk associated with COVID-19 (Coronavirus).

In order to help us in our pledge to put patients first, please make note that the following changes are now in place:

Masks Must Be Worn

Beginning April 4, everyone is required to wear masks at all Covenant Health facilities and medical practices. The CDC recommended wearing cloth face coverings in public settings where social distancing measures are difficult to maintain in an effort to reduce the potential spread of COVID-19. In order to follow these new guidelines, we are requiring all outpatients to bring their own mask or cloth face covering while at our facility to comply with guidelines and preserve our hospital supply for patient care. We are all in this together and and appreciate your cooperation as we strive to protect everyone from the potential spread of COVID-19.

Accepting Hand Sewn Masks

As the recommendations for mask use have evolved; we are welcoming cloth mask donation locally at CMC where they can be delivered to our CMC Main Entrance (located on Cleveland Street). Our ambassadors at this location can accept the delivery daily from 7 a.m. to 6 p.m. For questions in support of this cloth mask donations, please contact our Supply Chain Manager Travis Isaacson at or (931) 459-7112.

New Emergency and Inpatient Patients Encouraged to Bring Home Medications:  

In our ongoing efforts to ensure we are providing excellent care, we ask that all patients bring all home medications, including inhalers and spacers, with them when coming to our emergency departments or when being admitted to any of our Covenant Health hospitals.

Visitor Restrictions: Protecting our patients, staff & visitors:  

To ensure the health and safety of our patients and staff, visitors will no longer be allowed in the hospital beginning March 21, 2020. Exceptions include:

  • Visiting a loved one for end-of-life care
  • A visitor vital to the care of the patient
  • Patients coming for surgery or testing may have one caregiver accompany them
  • Women giving birth may have one birthing partner, doula, or caregiver


Entrances: Cumberland Medical Center is consolidating entrance points to help screen visitors coming to campus. Hospital entry points available will be:

  • Main Entrance on Cleveland Street from 7 a.m. to 6 p.m. daily.
  • Admitting/Outpatient will remain open and be the alternate route for Day Surgery patients from 6:00 a.m. to 5 p.m. Monday through Friday.
  • Maternity (Labor & Delivery) only expectant/laboring patients may use this door with the Hayes Street entrance through the use of the existing doorbell intercom protocol to access unit. 
  • Emergency Department will continue to be operational 24/7.
  • CMC Map of Temporary Entrance Changes Related to COVID-19

Additional hospital campus adjustments and closings:

  • Business Office (cashier’s office) will be closed. NOTE: Cashier payments can be made by phone at (931) 459-7719; Patient account questions can be done by phone at  (931) 459-7281; and Online at and clicking “Online Bill Pay” at bottom of page. 
  • Day Surgery Entrance  on Highway 127 will remain closed. Surgeries deemed as “essential” by physicians are ongoing. These patients are to enter through the Admitting/Outpatient entrance available on Cleveland Street. 
  • Gift Shop is closed.
  • Floral (and similar) patient deliveries are not permitted.
  • Food Services (CMC Café) will make continual adjustments in support of COVID-19 efforts. Currently, the Food Services team is planning to close daily at 3:30 p.m. Fountain drinks and all self-serve food lines are not available in support of reducing the potential spread of germs. In addition to this effort, the CMC Café Dining Room was closed effective Monday, March 23, 2020. 
  • Medical Records will be closed to visitors. The department can be contacted by phone at (931) 459-7258. Records can be faxed to providers directly upon request.
  • Outpatient Cardiac and Pulmonary Rehabilitation: We temporarily closed cardiac rehab beginning Friday, March 20 and will evaluate reopening in two weeks. During this time, we will contact our patients weekly by phone to coach patients in weight management, blood pressure management, home exercise, and symptom management. Any significant concerns we identify during our phone conversations will be communicated with the referring physicians. All inpatient cardiac services will continue as usual.
  • Sleep Lab has temporarily closed effective Monday, March 23 to help relieve resources as we focus on reducing the potential spread of COVID-19. 
  • Educational and Support Group meetings are on hold to help reduce the potential spread of COVID-19.
  • Walkway Bridge between hospital and Cumberland Medical Plaza public access is closed.

Fairfield Glade services:

  • CMC Wellness Complex in Fairfield Glade will be closed effective Thursday, March 19.
  • Crossville Medical Group Walk-In clinic in Fairfield Glade closed effective Wednesday, March 18 in support of consolidating resources. Dr. Tammy Collins is seeing patients as scheduled. Walk-In services will remain open at their group’s primary office located at 100 Lantana Road in Crossville.
  • Fairfield Glade Outpatient Imaging and Mammography department is temporarily closing effective Tuesday, March 24.
  • Fairfield Glade Outpatient Physical Therapy will close effective Wednesday, March 25. 

The community’s support with these adjustments is vital to help reduce the potential spread of COVID-19. Additional resources to keep in mind as adjustments are made in support of COVID-19 include:

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