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CMC Changes Related to COVID-19

Posted on August 19, 2020

As of August 20, 2020

As a member of Covenant Health, Cumberland Medical Center continues to follow the guidelines set by the Centers for Disease Control & Prevention in support of reducing the risk associated with COVID-19 (Coronavirus).

Letter to Our Community:
Protecting You As We Move Forward 

As Cumberland Medical Center gradually reopens services as recommended by the Tennessee Department of Health, we would like to take a moment to express our sincere thanks to you, our community, for the tremendous support you have shown as we navigate “uncharted waters” in response to COVID-19.

From sidewalk chalk drawings expressing love and appreciation to food donations and hand-sewn masks, you have shown your support for Cumberland Medical Center and our employees. We are fortunate to serve our community as a member of Covenant Health, and we deeply appreciate your generosity. Thank you.

As Covenant Health hospitals phase in elective services, protecting the health and safety of our patients, visitors, and staff is more important now than ever. We have implemented many protocols during the COVID-19 crisis that we will continue, including:

Assuring the Safety of Patients and Caregivers

We follow clinical guidelines recommended by the Centers for Disease Control and Prevention regarding the use of personal protective equipment (PPE) by our caregivers. Cumberland Medical Center works with other Covenant Health member hospitals to assure that our employees are protected, while using resources appropriately so we are always prepared to care for our community if the number of COVID-19 cases should increase.

Visitation Policy

All visitors are screened for COVID-19 symptoms and required to wear masks. Visitors are asked to remain in the room with the patient and limit travel inside the hospital to the cafeteria and vending machine areas. Please note: Minors currently are not permitted to visit in our hospitals. 

Specifics for each patient area include:

  • Inpatients: Patient may have one designated visitor during their stay.
  • Isolation patients, including suspected or confirmed COVID-19 patients: Visitation is limited to one visitor who is essential to the patient’s care. If visitation is allowed, the visitor should remain in the room and wear appropriate PPE.
  • Labor and delivery patients: Mothers may have two designated visitors during their stay who may visit in the room at the same time.
  • Emergency department patients: One designated visitor per patient.
  • Day Surgery, ambulatory and outpatients: Visitation is limited to one visitor who is determined to be essential to the patient’s care.
  • Patients with disabilities: Provisions will be made to ensure designated support persons are authorized to stay and/or visit patients with disabilities.

Limited Access and Screening

We have limited access to our hospital, and everyone must use designated entrances to our facilities. Each person entering our facilities will be screened for symptoms of COVID-19 (cough, fever, and shortness of breath) as well as possible exposure to the virus.

Masks and Facial Coverings

All patients, visitors, vendors and staff are required to wear masks or facial coverings while at our facilities. To conserve hospital supplies for our staff, we encourage you to bring a mask from home. We are accepting mask donations from the community and we are grateful to everyone who has donated masks. We can accept the delivery daily from 7 a.m. to 6 p.m. at our Main Entrance. For questions in support of this cloth mask donations, please contact our Supply Chain Manager Travis Isaacson at TIsaacson@cmchealthcare.org or (931) 459-7112.

Social Distancing

We will continue our social distancing practices. To support this effort, some waiting areas have been reconfigured to meet personal spacing requirements. Also, we may ask you to wait in your car prior to your outpatient testing appointment and will notify you on your cell phone when it is your turn to receive care.

Emergency Department

Our Emergency Department is open 24/7, every day of the year. If you are experiencing severe COVID-19 symptoms and need to come to the emergency department, please call us at (931) 484-9511 so we can prepare for your arrival. For symptoms that are not severe, please contact your healthcare provider.

If you are experiencing symptoms of a non-COVID-19 life-threatening condition such as a heart attack or stroke, the hospital emergency department is still the safest place to be. Please don’t delay your care! Our staff is taking all essential precautions to ensure your safety from COVID-19, and we are ready to care for you!

We are on this journey together with our community, and our pledge to you has not changed: our patients always come first, we strive for excellence in everything we do, and we want Cumberland Medical Center and Covenant Health to be your first and best choice. Thank you for trusting us with your care.

Sincerely, 

David V. Bunch, FACHE
President and Chief Administrative Officer 

Entrances: CMC consolidated entrance points to help screen visitors coming to campus. Available entry points are:

  • Main Entrance on Cleveland Street from 7 a.m. to 6 p.m. daily.
  • Admitting/Outpatient will remain open and be the alternate route for Day Surgery patients from 6:00 a.m. to 5 p.m. Monday through Friday.
  • Maternity (Labor & Delivery) only expectant/laboring patients may use this door with the Hayes Street entrance through the use of the existing doorbell intercom protocol to access unit. 
  • Emergency Department will continue to be operational 24/7.
  • CMC Map of Temporary Entrance Changes Related to COVID-19

Additional hospital campus adjustments and closings:

  • Business Office (cashier’s office) is temporarily closed. As of June 15, appointments can be made for in-person discussions and can be made by calling departments directly:
  • Day Surgery Entrance  on Highway 127 is closed. Surgical patients are to enter through the Admitting/Outpatient entrance available on Cleveland Street. 
  • Gift Shop hours are limited..
  • Floral (and similar) patient deliveries can be left at Main Entrance daily from 7 a.m. to 6 p.m.
  • Food Services (CMC Café) will make continual adjustments in support of COVID-19 efforts. Currently, the Food Services team is planning to close daily at 3:30 p.m. Fountain drinks and all self-serve food lines are not available in support of reducing the potential spread of germs. In addition to this effort, the CMC Café Dining Room is closed. 
  • Medical Records will be closed to visitors. The department can be contacted by phone at (931) 459-7258. Records can be faxed to providers directly upon request.
  • Outpatient Cardiac Rehabilitation: Is open for enrolled patients. 
  • Outpatient Physical Therapy is open and seeing scheduled patients.
  • Sleep Clinic is open and seeing scheduled patients. 
  • Educational and Support Group meetings are on hold to help reduce the potential spread of COVID-19.
  • Walkway Bridge between hospital and Cumberland Medical Plaza public access is closed.

Fairfield Glade services

  • CMC Wellness Complex in Fairfield Glade is open with restrictions. For more information on its reopening, visit CMChealthcare.org/wellness
  • Crossville Medical Group Walk-In clinic in Fairfield Glade closed effective Wednesday, March 18 in support of consolidating resources. Dr. Tammy Collins is seeing patients as scheduled. Walk-In services will remain open at their group’s primary office located at 100 Lantana Road in Crossville. For the latest information from Crossville Medical Group, visit CrossvilleMedicalGroup.com
  • Fairfield Glade Outpatient Imaging and Mammography department is open. 
  • Fairfield Glade Outpatient Physical Therapy is open and seeing patients by appointment. 

Additional resources to keep in mind as adjustments are made in support of COVID-19 include:

  • Loved ones can continue to maintain updates on their loved one through a password protected protocol with the patient’s nurse by calling the hospital’s main line at (931) 484-9511.
  • Loved ones can call their patient’s rooms directly by dialing (931) 459-7 (ending number dialed with three digit room number)
  • Free e-cards are available online to send to inpatients. They are printed by hospital staff and provided to the patient and can be submitted at www.cmchealthcare.org/cards.
  • For the latest information as it relates for Covenant Health hospitals COVID-19 adjustments can visit www.covenanthealth.com/coronavirus
  • Tennessee Department of Health includes daily statewide COVID-19 counts by county and informational updates at www.tn.gov/health
  • Tennessee Department of Health call center is 1 (877) 857-2945.

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