Cumberland Medical Center’s 24/7 Full Service Emergency Department
Nearly 34,000 patients are treated annually at Cumberland Medical Center's Emergency Department. Emergency physicians are on duty 24 hours a day / 7 days a week. Round-the-clock coverage and treatment is provided by trauma and general surgeons, as well as orthopedic, neurosurgery, anesthesiology, emergency medicine, radiology, critical care, cardiac surgery, hemodialysis, and microvascular surgery specialists.
Cumberland Medical Center's Emergency Department meets criteria to ensure trauma care capability and institutional performance. CMC provides hospital resources necessary for emergency care, along with the entire spectrum of care to address the needs of all injured patients. Cumberland County's Emergency Medical Service provides both emergency and inter-facility transportation for area residents.
Thank you for choosing Cumberland Medical Center; please consider us for all your health care needs.
IF YOU ARE EXPERIENCING SIGNS OR SYMPTOMS OF A HEART ATTACK OR STROKE CALL 911. DO NOT DELAY.
Signs of Heart Attack
- Chest discomfort
- Pain spreading to the shoulders, neck or arm
- Shortness of breath
- Indigestion or gas-like pain
- Unexplained weakness or fatigue
- Sense of impending doom
- Discomfort or pain between shoulder blades
Signs of Stroke
- Sudden numbness or weakness of face, arm or leg especially on one side of the body
- Sudden confusion, trouble speaking or understanding
- Sudden trouble seeing in one or both eyes
- Sudden trouble walking, dizziness, loss of balance or coordination
- Sudden severe headache with no known cause
- Double vision
- Nausea or vomiting
When You Arrive
When you arrive at the ED, you will be asked for some basic information to complete your registration. A nurse will see you, ask additional questions, take your vital signs and determine the severity of your condition. Everyone who comes to our ED will be seen, regardless of insurance coverage or ability to pay.
We use a process called triage to determine which patients are the sickest, and need the most immediate medical attention. For this reason, it is possible that patients who come in after you may be seen first. If there is a delay, please be aware that we know you are here and will see you as quickly as possible.
Our documentation process for your record is completed on the computer. This computerized method improves patient safety and confidentiality.
Our staff is committed to seeing and treating all patients as quickly as possible. We will treat on a first-come, first-served basis when possible. Sometimes, many emergency patients arrive at once or a patient’s medical condition may require that he or she be seen right away. This may cause a delay in your being seen. We will do everything possible to make you comfortable while we work to provide all patients with appropriate medical attention. Please let us know if there is something you need while you wait.
Once You Are Seen
You may be asked to change into a hospital gown. We ask that you cooperate with this request so that we can take care of you as efficiently as possible. If a family member or friend accompanies you into the examination area, that person should remain with you at all times. Visitors are limited to one or two and are not permitted to wander in the ED corridors or go into another patient’s room; this helps ensure the privacy of all of our patients.
Our ED Staff
Every patient seen in the ED is assigned a nurse who will keep them informed about their care, provide medications, treatments and education.
Patients will also be assigned an attending physician (MD) who is board-certified in emergency medicine or a physician’s assistant (PA), or advanced practitioner registered nurse (APRN) under the supervision of the attending physician depending upon the medical assessment. The practitioner assigned to you is fully trained to assess your problem and control any discomfort you may be experiencing. He or she may recommend tests, treatment or bring in a specialist for consultation.
Medical tests are an essential tool in helping us understand how to help you, but they can take up to several hours to be performed, processed and analyzed. Sufficient time is essential to ensure they are done correctly.
If your physician feels it is necessary, he or she may call in a specialist for consultation on a particular problem you may have. Your health care provider will speak with you about this decision and will work together with the specialist to make sure you have an accurate diagnosis and the most appropriate treatment. Consultants may be seeing other patients, or may be away from the hospital. They will handle your case as quickly as possible. Your doctor or nurse will advise you of any potential delay.
While You Are Here
When you are in the ED, please let us know if you have any questions about the care you are receiving or if you have any concerns. For your convenience the following services are availabe:
- In our waiting area you will find restrooms, public telephones and a television. Wireless access is available in the main waiting areas.
- Food services and snack machines are located on the third floor.
- An interfaith chapel is located on the 3rd floor near the Hwy 127 main entrance of the hospital. Our gift shop is on the 3rd floor accross from the cafeteria. Additional seating is located in the lobby of the hospital.
We try to accommodate visitors, but due to privacy, space or safety issues, it may be necessary to limit visitors. This decision is at the discretion of the staff.
Admitted to the Hospital
If your doctor determines you need to be admitted to the hospital, admission orders will be written and an inpatient bed will be requested. This process may take several hours to complete. During this time the ED staff will continue to care for you and keep you informed of any delays. Please let us know if there is something you need during this time.
Cumberland Medical Center is not responsible for personal belongings. If you are admitted to the hospital, we strongly urge you to have your family members/friends take these belongings home.
Once you are treated, your doctor or nurse will provide you with a plan for care at home. It is very important to follow these instructions. You should fill any prescriptions you are given right away, and use the medication as directed. When you leave the hospital, you may need further care. You could be scheduled for follow-up visits or we may phone you the next day to check-up on your progress. A copy of your ED visit will be sent to your primary care physician.Caring doesn’t stop at the exit door; we strongly recommend you return if your condition changes or worsens. Please call us at 931-459-7174 if you have any questions after you leave.
Ensuring good health and satisfaction are our most important goals. While you are in the ED, please notify any of our staff members should you have any questions or concerns or if there is something you need. After your discharge, you may receive a questionnaire from the Press Ganey organization, an objective group that conducts surveys of patient satisfaction for us. Please take a few moments to fill in your responses to let us know how we are doing.