“What is case management?”
Case Management is an approach used to plan your health care. Case Management does not replace the contract you have with your physician. It requires the teamwork of many healthcare professionals, but it always centers on the patient.

The Case Management Department identifies those patients for whom discharge planning is critical.

This discharge planning process is initiated early in the treatment process based on requirements of the plan of care. The discharge planning process is individualized and may vary based on age and disability considerations and treatment objectives.

You will be informed in a timely manner of the care process and updated in the event transfer or discharge to another level of care is anticipated.

"What Do the Case Manager and/or Social Workers do?”
The Case Manager and Social Workers are professionally trained members of the healthcare team who assist patients and families in many ways during hospitalization and during the discharge planning process.

“What can Case Management do for you?”

• Help you and your family deal with your illness, rehab, and accompanying stresses.
• Serve as a liaison between you and your family, the doctors, nurses and other members of the healthcare team.
• Help you and your family with financial aspects of your hospital stay.
• Help you locate and coordinate available resources and community agencies.
• Work with you and other members of the healthcare team to coordinate your post-hospital care.
  

The Care Maps / Case Management Department is your link to a wide scope of community resources. Ask your Case Manager / Social Worker about these services:

• Home Health Care
• Home Medical Equipment
• Nursing Homes
• Assisted Living Facilities
• Alcohol / Drug Treatment
• Financial Assistance and Counseling
• Government Agencies
• Rehabilitation Programs
• Mental Health Services
• Transportation
• Lifeline
• Support Groups
• Legal Services
• Advance Directives
• Sitters List
• Chaplains Available
• In House Medicaid / TennCare Counselor

Care Maps/Case Management Provides:

Discharge Planning / Referrals
1. Department of Human Services
2. Nursing Home
3. Home Health
4. Durable Medical Equipment

Social Services
1. Chaplains Program
2. Support Groups
3. Advance Directives
4. Patient Counseling
5. Sitters List

Hospital Impatient
Determine Insurance Coverage and monitor continued stay
Certify insurance for transportation (If Necessary)